RETURNS & REFUNDS

Current drop items are one size, so we do not offer size exchanges. Unopened items in their original packaging can be returned within 30 days of delivery. Opened, used, or unsealed items, a missing or damaged box, or removed tags mean we cannot take the item back.

To return an item for a refund:

• Email support@comebackdrops.com within 30 days of delivery with your order number
• We will confirm the return and send a prepaid return shipping label when the item is eligible
• Ship the unopened item back in its original, undamaged packaging
• Once we receive and inspect it, we confirm your refund by email

To return an item for a refund, it must meet ALL of the following conditions:

• Return requested within 30 days of the delivery date
• Unopened and unused
• Original box or packaging present and undamaged
• Seals, tags and original inserts still in place

• Items that have been opened, used, washed, altered, or damaged by the customer
• Items with a broken seal, missing box, or damaged packaging
• Items with removed tags
• Items flagged as final sale
• Requests made after the 30-day window

• Refunds go back to the original payment method within 5-7 business days after we receive and inspect the returned item
• Return shipping costs are deducted from the refund, unless the item is defective or the error is ours
• Original shipping charges are non-refundable
• If a returned item does not meet the conditions above, we will contact you; it can be shipped back to you at your expense

If you receive a damaged or defective item, the wrong item, or an item that is not authentic:

• Contact us within 48 hours of delivery at support@comebackdrops.com
• Include your order number and clear photos of the issue
• Approved claims receive a replacement or full refund to the original payment method, including all shipping costs
• We may ask for the item to be returned for inspection with a prepaid label

• We reserve the right to refuse returns that do not comply with this policy
• Repeated return requests from the same customer may be subject to review
• This policy is subject to change without prior notice. The policy in effect at the time of purchase applies to your order